Shipping & Payment
- Handling time: orders are usually shipped within 24 hours on business days.
- Free shipping: from an order value of 50 € (standard shipping).
- Carriers: DHL, DPD, UPS or USPS depending on size and destination.
Delivery Times
Standard delivery within Germany usually takes 2–5 business days after dispatch. In peak periods carriers may need additional time.
Payment Methods
- Credit card (Visa, Mastercard, American Express)
- PayPal
- Bank transfer / prepayment
- Other local methods as shown during checkout
Desk Mat Orders
All shipments are carefully packed so that your desk mats arrive flat and protected. Please report visible transport damage immediately to the carrier and to us.
Return Policy
- Return period: 14 days from delivery
- Return shipping fees: Free returns - we cover return shipping costs
- Refund method: Full refund to original payment method
- Return condition: Items must be unused and in original packaging
How to Return
To initiate a return, please contact us via email with your order number. We will provide you with a prepaid return label. Once we receive and inspect your return, we will process your refund within 5-7 business days.
If you have any questions about returns or shipping, please don't hesitate to contact our customer service team.
